DeTomaso Mailing List: May 98, Message #76

Shane,

No question, vendor is in the wrong and should accept full 
responsibility for the return shipping.  Did you talk to the vendor 
himself, or to a sales clerk?  If the vendor himself doesn't know about 
it, insist on talking to him directly; I'm sure you'll gain 
satisfaction.

People are quick to throw darts at the vendors, but in my experience 
they're pretty reasonable once the facts are made clear.

Mike

----Original Message Follows----
Reply-To: pantera@shiseis.com (Shane F. Ingate)
From:	pantera@shiseis.com (Shane F. Ingate)
To:	Multiple recipients of list <detomaso@realbig.com>
Subject: Vendor question
Date:	Fri, 1 May 1998 19:17:31 +0000

All,
	I general question for the list.

	A couple of weeks ago, I called a vendor and ordered the
bar that bolts to the seatbelt mount points on the firewall.  The
bar is used for supporting the shoulder harness of a 5-point seat
belt harness.  A large package arrived a couple of days later,
which included the bar AND two sets of 4-point harnesses which I had
not ordered.  I was charged for the bar and the harnesses.

	I contemplated keeping the harnesses, but they were only
4-point, were manufactured 3 years ago (out-of-date by SCCA standards),
the shoulder harness was only 2" webbing rather than 3", and they
were more expensive than Simpson products from Summit, so I decided
to return them.  The cheapest shipping I could find was USPS at $17.

	I called the vendor and explained that I ordered only the bar,
and not the complete package, and wanted a refund of my money.  No 
problem.
I then asked who was to pay for the return shipping, and the vendor
told me that I was responsible.  I tried to explain that the error was
not mine, and that I had already paid a premium to ship the bar plus 
harness,
but the vendor told me that in order to be credited for the harness, I
would be responsible for returning it.

	I must admit that I did not order the bar by item number from
their catalog, and just asked the salesperson for the bar that supports 
the harness; I made no mention of the harness or how many I wanted.

	So what to do?  I have paid for the return and shipped the unwanted
harness.  Is the vendor in the wrong here, or do I chalk this up
to experience?

	Shane Ingate in San Diego




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