Miata Mailing List: August 1996, Message #102
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   From: Bill Gusky 
Subject: Re: SERIOUS Plea for Help!  (Kinda Long-ish!)
   Date: Thu, 1 Aug 1996 21:51:11 -0400

Kathy,

I just sent faxes to three places listed below.  They went through.


                          William W. Gusky
                       3317 English Brick Trail
                         DeLand, FL  32724


Chief Executive Officer
Mazda of America
Fax 714-727-6703

Dear Sir or Madam;

I am a Miataphile.  I love my car.  My wife and I have built a good portion
of our lives around Miata driving and Miata social activities.  We are
active members of the Miata Club of America and the Central Florida chapter
of the Miata Club of America, with a typical two events per month driving
in caravan on public highways.  We praise the car to all who will listen.
We evangelize!  I know my wife and I alone have been responsible for at
least one new Miata sale (a Montego M model) to one of our friends who had
previously driven a Honda Civic.

One of our friends with whom we speak daily, Kathy O'Connell, purchased a
new Miata.  She experienced difficulty at the dealership in that they told
her things she knew to be untrue, and her position was confirmed by another
dealer.  Kathy appealed to the Mazda Rep, but she has had no response two
weeks after the appeal.  So she appealed to the President of the Great Lakes
Region - but he hasn't even given her the courtesy of a letter or a telephone
call.

You can imagine our disappointment.  The great corporation we held before the
world as the builders of the car we love... treating a customer in so cavalier
a fashion.  This is something I might expect of General Motors or Chrysler...
but Mazda?  A Japanese car corporation?

Please tell us we are wrong, and you do indeed care enough to communicate with
your customers to resolve problems.  It will be difficult to continue to speak
so glowingly of Mazda if Kathy continues to be rebuffed in so rude a manner.

Sincerely,

William W. Gusky - Red '91, "MOMENTS"

cc: Ron Stease, General Manager, Ganley Mazda - 216-351-4140
    David Hooker, Mazda Great Lakes, 616-942-2175